This document sets forth the Privacy Policy for the Status Residential website, https://www.statusresidential.com.au.
Status Residential is committed to providing you with the best possible customer service experience. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate the collection, use, storage, and disclosure of personal information.
Collection of Your Personal Information
There are many aspects of the site that can be viewed without providing personal information. However, for access to certain customer support features, we may require you to submit personally identifiable information. This may include but is not limited to:
- A unique username and password
Contact details such as name, email address, phone number.
Transaction details if you make purchases or engage in our services.
Any other information you voluntarily provide through forms, email inquiries, or customer support interactions.
We may also collect information through cookies and similar tracking technologies, including IP addresses, browser type, and device information, to improve website functionality and personalise your experience. You can manage your cookie preferences through your browser settings.
Use of Your Personal Information
The information we collect may be used for the following purposes:
- Providing and managing our services
- Handling customer inquiries and support
- Processing payments and transactions securely
- Sending marketing communications (only if you have opted in)
- Website analytics and performance improvements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Sharing of Your Personal Information
We may occasionally hire other companies to provide services on our behalf, including but not limited to:
- Handling customer support inquiries
- Processing payments or transactions
- Website hosting and analytics services
These companies will only receive the personal information necessary to deliver their services. If any third-party service providers are located outside of Australia, we will take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
Data Security & Retention
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. This includes the use of encryption, access controls, and secure storage systems.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once data is no longer required, we securely delete or anonymise it.
Your Rights & Choices
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to your personal information
- Request corrections to any inaccurate or outdated information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below. We may require proof of identity before processing your request.
Changes to This Privacy Policy
Status Residential reserves the right to make amendments to this Privacy Policy at any time. If we make material changes, we will notify users via our website or other appropriate channels. Continued use of the website after policy updates constitutes acceptance of the revised terms.
Contacting Us & Complaints
Status Residential welcomes your comments regarding this Privacy Policy. If you have any questions or concerns, or if you wish to make a complaint about how your personal information is handled, you can contact us via:
Email: info@statusresidential.com.au
Phone: 08 6555 7772
Mail: 69 Walters Drive, Osborne Park, WA 6017If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.